FREQUENTLY ASKED QUESTIONS
How do you enter the competition?
To participate in the competition:
- Visit the website and choose the competition you wish to join.
- Answer the competition question.
- Select your entries and proceed to checkout.
- Log in or register if needed.
- Agree to the terms and complete the purchase.
- Youâll get an email confirming your entry.
For free entry:
Email your name, contact number, email address, answer to the competition question, full name of the competition you are entering, and a screenshot showing you are following our Instagram, Facebook, Tiktok to
Carboncarcompetitions@gmail.com.
Where do I find my confirmation of purchase and ticket numbers?
After purchasing tickets, youâll receive a confirmation email with your entry details and ticket numbers, usually within 10â15 minutes. During busy times, this could take a few hours. Ticket numbers are assigned instantly, so if you canât locate them, refer to the relevant FAQ section.
Where can I see my tickets?
To view your ticket numbers, log in and go to your account. On mobile, tap your account in the top-right corner; on desktop, hover over it and select âMy Entriesâ from the dropdown menu. Here, you can see all your tickets for the competitions youâve entered. Good luck!
How will I know if I have won?
Winners are contacted by phone or email within 7 days of the competitionâs closing date. If your contact details change before the competition ends, you must update them. If the winner cannot be reached within 14 days, an alternate winner may be selected, forfeiting the original claim to the prize.
How do I see who has won?
You can view previous live draws for cars and major cash prizes on the Draw results page. For any other draws, the winners are listed on the competitions page. Additionally, the Winnersâ page showcases a list of past winners, many of whom have shared photos.
How long does the competition run?
The competitionâs opening and closing dates are displayed on the website. Closing dates are never extended, even if tickets are unsold. However, live draws may be delayed due to unforeseen circumstances, with updates shared on social media. Draw dates may also be moved earlier if the competition sells out ahead of time.
Can anyone enter a competition?
Anyone over the age of 18 and able to correctly get the answer to the competition question can enter the competition.
How do you use my data?
We use your data solely to manage the competition and distribute prizes. Your data isnât shared with third parties unless required for competition administration. For full details, see our Privacy Policy. If you win, we may share your details with the Advertising Standards Authority to ensure fair prize distribution. You can opt out of data usage anytime, but if you request removal before the competition closes, your entry will be withdrawn without a refund of entry fees.
How is the winner decided?
What if the competition doesn't sell out?
The draw will proceed on the scheduled date, and it may be moved earlier if tickets sell out. This gives you better odds for your entry. The prize remains the same, and we do not offer a percentage of ticket sales like some other competitions do.